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Valley High

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CUSTOMER SERVICE

RETURNS AND EXCHANGES

Returns are accepted if they are received within 30 days of the ship date and ONLY if your item is unused and in the same condition that you received it. The return must also be in it's original packaging along with the purchase receipt. Any returns received after the 30 days will no longer be accepted. Any returns not in it's original form will not be accepted. 

Non-returnable items:
Gift cards

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Late or missing refunds (if applicable)
If you haven’t received your refund yet, first check your bank account and contact a representative from your bank to ensure it is not still processing. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@valley-high.com.

Sale items (if applicable)
Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective, damaged or the wrong size. If you need to exchange it for the same item, send us an email at info@valley-high.com and send your item to:

VALLEY HIGH

RETURNS/EXCHANGES DEPARTMENT

P.O. Box 48735

Los Angeles, CA 90048

 

SHIPPING

ORDERS WILL BE PROCESSED AND SHIPPED WITHIN 48 HOURS OF YOUR PURCHASE. YOU WILL BE PROVIDED A TRACKING NUMBER WITH YOUR ORDER THAT YOU CAN REFER TO UNDER YOUR ORDERS SECTION. 

VALLEY HIGH SHIPS PRIORITY MAIL VIA USPS FOR DOMESTIC ORDERS. FOR INTERNATIONAL ORDERS WE SHIP VIA UPS WITH TRACKING INCLUDED. PLEASE CONTACT US IF YOU HAVE ANY QUESTIONS ABOUT HOW OUR SHIPPING WORKS. 

 

To return your product, you should mail your product to:

VALLEY HIGH

RETURNS/EXCHANGES DEPARTMENT

P.O. Box 48735

Los Angeles, CA 90048




You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

SIZE CHART

If you need any additional measurements that are not specified on our size chart, please contact INFO@VALLEY-HIGH.COM

 

 

PRIVACY POLICY

Personal information provided to VALLEY-HIGH.com will remain confidential and will not be disclosed to any outside organization without prior consent of the customer unless required by law or if the terms and conditions stated on this page are violated. We may also use your contact information to contact you about new products, events or special promotions.

If you wish not to receive such communications, you may remove yourself from our list by sending an e-mail to INFO@VALLEY-HIGH.COM. You may also remove yourself from the mailing list by clicking on the unsubscribe link that is present in all promotional emails that we send to our customers.

 

 

I STILL HAVE SOME UNANSWERED QUESTIONS, WHO DO I CONTACT?

 

DO YOU WHOLESALE?

FOR SURE! PLEASE CONTACT OUR WHOLESALE REP CHANELLE [SALES@VALLEY-HIGH.COM] FOR ALL INQUIRIES.

 

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

PLEASE FILL OUT A CONTACT FORM OR EMAIL INFO@VALLEY-HIGH.COM

 

HOW DO I SEND SOMETHING BACK?

CONTACT US AT INFO@VALLEY-HIGH.COM FOR AN RMA# AND FURTHER INSTRUCTIONS ON HOW TO PROCESS YOUR RETURN.

 

Please send your return/exchange to:

VALLEY HIGH

RETURNS/EXCHANGES DEPARTMENT

P.O. Box 48735

Los Angeles, CA 90048

 

EMAIL: INFO@VALLEY-HIGH.COM